What our Customers say...

Why SERVPRO Testimonials

I’ve work in the restoration business for a long time, and I am so impressed by the leadership of this SERVPRO of South and Northwest Grand Rapids team. They are in the business to help people! There’s no one I’d trust more in my time of need. Randy and Ted are professional, and their crew is on time, professional and extremely knowledgeable.

Very professional, well qualified, and dedicated employees. 10/10 would recommend

Great company to work for!! Our team is committed to helping people in the time of need. This SERVPRO team is professional, and extremely knowledgeable. If you’re looking for a job or if disaster strikes SERVPRO of South and Northwest Grand Rapids is the place to call!

The team at SERVPRO of South and North West Grand Rapids does a phenomenal job. We could not be more pleased with the work they completed for us. Punctual, professional. Highly recommend!

I cannot say enough about SERVPRO. Ted, Randy, and their entire team were great. Professional, courteous, always on time, and respectful to my property. They took a very stressful situation and minimized the anxiety we all feel when there damage to our home. Thank you, thank you, thank you.

SERVPRO employees were prompt, professional, and efficient! The supervisor, Nate, was excellent at following up and taking care of all concerns and conditions! Team members Joyce, Don, Charlie, and Adrianna worked diligently and consistently to address immediate issues! I would highly recommend this team.

Very professional, detailed, and caring company!

Rated highly for: QualityValueResponsivenessPunctuality

Geoff was really responsive and is easy to work with. Great guy!

We had the unfortunate need for SERVPRO when a pipe leaked in our basement... causing water to soak the walls and our newly installed carpeting. It was a holiday weekend and there was mold, pretty much my worst nightmare! Randy responded very quickly, was kind, and professional. He explained his process thoroughly and made recommendations. He got our basement dried up, saved the carpeting, and gave us peace of mind. I would recommend SERVPRO to anyone in need of restoration services!

Highly recommend SERVPRO of South and North West Grand Rapids! Randy, Don, and Charlie were top notch - everything from quick response to thorough restoration from water leak. Randy even brought me coffee when he arrived promptly to assess the project. Although I hope I never need their services again, I would contact them immediately in a heart beat! Thank you, SERVPRO!

Randy was very quick to get back to me when I initially called and he was great about answering all of my questions. He was easy to schedule with; flexible with timing and very respectful of our time. There was no window that they would arrive in, when he said 12:30 he was there at 12:30. The team that came to demo and dry out the damaged area were very professional and friendly.

I could not recommend them more. They did a fantastic job

SERVPRO of South and North West Grand Rapids helped us correct a water issue in our home this past week! I am grateful for the communication before during and after the work was complete. I would gladly recommend them to anyone I who in need of help!

We love working with SERVPRO of South and North West Grand Rapids, and they excel at everything damage restoration related! I highly recommend them for all of your restoration needs!

The team at SERVPRO are absolutely amazing. We cannot thank them enough for their genuine kindness and professionalism.

If you have water problems, these are the guys to call. I have unfortunately had to use them 2 times in the past 3 years and both times they were extremely prompt and knowledgeable. I called them on a weekend and they were out within 2 hours installing equipment to dry up the mess. They ultimately saved my floor.

One of the very best for a water loss remediation.