Recent Why SERVPRO Posts

Common Property Damage Myths Debunked

11/24/2023 (Permalink)

Property damage is a common occurrence that can disrupt lives and finances. Understanding the realities of property damage is crucial, whether it's your home or business affected. In this article, SERVPRO will debunk common myths surrounding property damage and shed light on the importance of accurate information.

Myth 1: Insurance Covers All Property Damage

The Misconception of Full Coverage

Many believe that having insurance means they are fully protected from property damage. However, this is far from the truth. Insurance policies come with limits and exclusions that must be understood.

The Reality of Insurance Policies

Insurance policies often have specific coverage limits and deductibles, and not all types of damage may be covered. For instance, damage from floods, earthquakes, or wear and tear is typically not included in standard policies. To avoid unpleasant surprises, it's essential to review your policy carefully and consider additional coverage if necessary.

The Importance of Understanding Policy Limits

Understanding your policy's limits and exclusions is vital to make informed decisions. It helps you assess your vulnerability to various types of property damage and plan accordingly. Relying on insurance alone without understanding its nuances can lead to financial strain when damage occurs.

Myth 2: DIY Repairs Are Always Cost-Effective

The Allure of Do-It-Yourself Solutions

The DIY approach is often seen as a cost-effective way to handle property damage. It's enticing to believe that one can save money on repairs with a bit of effort. However, there's more to this myth than meets the eye.

The Hidden Costs of DIY Repairs

While DIY solutions may save money in some cases, they can also lead to costly mistakes. Inexperienced individuals may inadvertently exacerbate the damage or fail to address underlying issues. This can result in higher repair bills when professionals are finally called in.

The Value of Professional Expertise

Professionals like SERVPRO bring expertise, tools, and experience to the table. They can diagnose problems accurately, provide lasting solutions, and ensure the safety of your property. Considering the long-term cost, hiring experts is often the more cost-effective choice.

Myth 3: Natural Disasters Are Unpredictable

The Myth of Unpredictability

Many believe natural disasters are unpredictable, making preparation seem unnecessary. While the exact timing and intensity of such events can be uncertain, there is a science behind predicting and understanding them.

The Role of Science and Forecasting

Meteorologists and seismologists use advanced technology to monitor weather patterns and seismic activities. Through their research, we can make informed predictions about the likelihood of natural disasters in specific regions. This knowledge allows us to prepare and mitigate damage.

The Importance of Preparedness

Understanding the potential risks in your area and having an emergency plan can significantly reduce the impact of natural disasters. Being prepared is not a sign of paranoia; it's a responsible approach to safeguarding your property and well-being.

Myth 4: Home Inspections Are Unnecessary

The Misconception About Inspections

Some homeowners think that regular property inspections are an unnecessary expense or a hassle. However, home inspections are a vital aspect of property maintenance.

The Benefits of Routine Inspections

Regular inspections can identify issues before they escalate into costly problems. Inspectors can uncover hidden damage, structural issues, and safety concerns. This proactive approach can save you money and prevent potential hazards.

Safeguarding Against Hidden Issues

Hidden problems, like water leaks or termite infestations, can silently erode your property's value and safety. Regular inspections ensure these issues are detected early, allowing you to address them promptly and effectively.

Myth 5: Neglecting Maintenance Saves Money

The Fallacy of Neglect

Some property owners believe that by neglecting maintenance, they can save money. However, neglect can lead to far more significant expenses down the road.

The Long-Term Cost of Neglect

Neglected maintenance can cause damage to escalate, resulting in costly repairs. Additionally, it can reduce the lifespan and value of your property. On the other hand, regular maintenance preserves your property's integrity and can increase its value over time.

The Proactive Approach to Maintenance

Regular maintenance is an investment in the longevity of your property. It helps you avoid surprise expenses and ensures your property remains a safe and comfortable space.

Myth 6: All Contractors Are Trustworthy

The Assumption of Trustworthiness

Assuming that all contractors are trustworthy can lead to financial and property damage risks. Not all contractors have the same level of professionalism and integrity.

The Risks of Hiring Unscrupulous Contractors

Unscrupulous contractors may overcharge, provide subpar work, or even disappear before completing a project. Such experiences can be frustrating and costly. To avoid these risks, it's essential to research and hire reputable contractors.

How to Find Reliable Contractors

Research, references, and a thorough vetting are key to finding reliable contractors. A reputable contractor can make all the difference in property repairs and renovations.

Myth 7: Property Damage Is Always Immediately Apparent

The Misconception of Instant Visibility

Not all property damage is immediately visible. Sometimes, underlying problems can fester undetected until they become severe.

The Hidden and Gradual Damage

Issues like water leaks or foundation problems may not manifest visibly until they've caused significant harm. Regular property checks and inspections can help uncover these hidden and gradual forms of damage before they become catastrophic.

The Importance of Regular Property Checks

Frequent property checks can detect issues early, minimizing damage and repair costs. Additionally, they contribute to the long-term health and value of your property.

Myth 8: Landlords Are Always Responsible for Tenant Damage

The Misunderstanding of Landlord Liability

It's a common misconception that landlords are always responsible for any damage caused by tenants. However, the extent of landlord liability varies depending on lease agreements and local laws.

Lease Agreements and Tenant Responsibilities

Lease agreements should clearly outline tenant responsibilities for property upkeep and repairs. Understanding these terms is essential for both landlords and tenants. In many cases, tenants are accountable for damages caused by their actions or negligence.

Clarifying Property Damage Responsibility

Landlords and tenants should establish open communication and document the property's condition at the beginning of a lease. This can help prevent disputes and ensure that responsibility for damages is clearly defined.


Debunking property damage myths is not just about dispelling false beliefs; it's about empowering individuals to make informed decisions about their properties. Understanding the nuances of insurance, the value of professional expertise, and the necessity of preparedness can safeguard against costly surprises. Regular inspections, maintenance, and hiring trustworthy contractors are essential practices, and clarifying property damage responsibility can lead to fair and transparent agreements. By dispelling these myths, we pave the way for better property management and financial security.

How Does SERVPRO Handle Large-Scale Cleanup?

8/24/2023 (Permalink)

Image of a flooded garage. Large-scale disasters like fires, floods, and storms can wreak havoc on commercial properties.

Key Takeaways

  • Large-scale cleanup requires a unique approach and specialized expertise.
  • SERVPRO of South and Northwest Grand Rapids has a comprehensive process for handling all types of disasters.
  • Experience matters when it comes to large-scale cleanup, as it allows for greater efficiency, expertise, and safety.
  • It’s important to have experienced professionals on your side to handle large-scale disasters safely and effectively.

Our Approach to Large-Scale Cleanup

At SERVPRO, we understand that large-scale cleanup requires a unique approach. That’s why we’ve developed a comprehensive process to handle all types of disasters, big or small. Here’s a breakdown of our approach to large-scale cleanup:

1. Emergency Response

When disaster strikes, acting quickly to prevent further damage is essential. Our team is available 24/7 to respond to emergencies and provide immediate assistance. We’ll arrive on-site as quickly as possible to assess the situation and create a plan of action.

2. Damage Assessment

After an emergency response, we’ll conduct a thorough damage assessment to determine the extent of the damage. We use advanced technology and equipment to identify all areas that have been affected, including hidden moisture, soot, and other contaminants.

3. Mitigation

Once we’ve identified the extent of the damage, we’ll begin the mitigation process. This may involve water extraction, drying and dehumidification, debris removal, and other measures to prevent further damage.

4. Restoration

Once mitigation is complete, we’ll begin the restoration process. This may involve rebuilding damaged structures, replacing damaged equipment or furnishings, and restoring the property to its original condition. We aim to restore your property as quickly as possible while minimizing disruptions to your business operations.

Why Experience Matters

Handling large-scale cleanup requires experience, expertise, and specialized equipment. At SERVPRO, we have all three. We’ve handled some of the largest disasters in the country, and we know how to navigate complex restoration projects. Here are some of the reasons why experience matters when it comes to large-scale cleanup:

1. Efficiency

Experienced professionals know how to handle large-scale cleanup efficiently. We have the equipment and human resources to handle any size disaster and know how to work quickly without sacrificing quality.

2. Expertise

Large-scale disasters often require specialized expertise. At SERVPRO, we have a team of experts trained to handle all types of disasters, from fires to floods and more. We know how to identify and mitigate risks and prevent further damage.

3. Safety

Large-scale disasters can pose safety risks to your employees and customers. That’s why it’s essential to have experienced professionals on your side who know how to handle these risks safely. We follow all safety protocols and use specialized equipment to keep everyone safe.

Final Thoughts

Disasters happen when you least expect them, and the damage they leave behind can be overwhelming. Large-scale disasters like fires, floods, and storms can wreak havoc on commercial properties and leave businesses struggling to get back on their feet. Our team of experienced professionals is here to handle large-scale cleanup with efficiency, expertise, and care.

How Fast Is SERVPRO?

6/12/2023 (Permalink)

SERVPRO employees around a turck. How fast is SERVPRO? We like to provide quality service fast to get your life back to normal.

Key Takeaways:

  • SERVPRO provides fast and efficient restoration services.
  • Our experienced team prioritizes quick response times.
  • Timely action can save money and prevent further damage.
  • We use state-of-the-art equipment to expedite the restoration process.

Why Should SERVPRO Be Your First Call?

When it comes to damage restoration work, time is of the essence. Whether you’re a homeowner or a property manager, the longer your property is left in a state of disrepair, the greater the risk of further damage occurring. That’s why it’s so important to choose a professional restoration service that can respond quickly to your needs and get to work right away. At SERVPRO of South and Northwest Grand Rapids, we understand the importance of rapid response times and are proud to offer some of the fastest restoration services in the industry.

Fast Response Times

One of the biggest advantages of working with SERVPRO of South and Northwest Grand Rapids is our rapid response times. We understand disasters don’t wait for regular business hours to occur, which is why we offer 24/7 emergency services. No matter when disaster strikes, we will be there to help you get back on your feet. Our team is always on standby, ready to respond to your call at any time of the day or night.

Speedy Restoration Services

In addition to our fast response times, we’re also committed to providing speedy restoration services that minimize the disruption to your life. Our experienced technicians have the tools, training, and expertise to get the job done right the first time, ensuring that your property is restored to its preloss condition as quickly as possible. We understand that time is of the essence, and we’ll work quickly to get your property back to normal as soon as possible.

Professional Restoration Experience

At SERVPRO of South and Northwest Grand Rapids, we have decades of experience providing professional restoration services to homeowners and property managers in the Grand Rapids area. We understand the unique challenges that come with restoring properties after disasters, and we have the skills and knowledge necessary to handle even the most complex restoration projects with ease. When you work with us you’re getting the benefit of our extensive experience and expertise.

Latest Equipment

Another key factor in our ability to provide fast and effective restoration services is our state-of-the-art equipment. We use the latest technology and tools to ensure that we’re able to work quickly and efficiently, without sacrificing the quality of our work. From powerful air movers and dehumidifiers to advanced moisture detection tools, we have everything we need to restore your property to its preloss condition as quickly as possible.

Final Thoughts

When it comes to damage restoration work, time is of the essence. That’s why it’s so important to choose a restoration service that can respond quickly to your needs and provide fast, effective, and professional restoration services. At SERVPRO of South and Northwest Grand Rapids, we’re proud to offer some of the fastest restoration services in the industry, backed by decades of experience, latest equipment, and a commitment to excellence. So why wait? If you need fast, reliable restoration services, call us today.

We’re Built Upon a Legacy of Great Service

6/7/2023 (Permalink)

SERVPRO trucks parked in a line. We’re built upon a legacy of great service and want to serve you well.

Key Takeaways:

  • SERVPRO is a reliable provider of property management solutions.
  • We prioritize excellent customer service and satisfaction.
  • Our extensive experience sets us apart from other providers.
  • We offer a range of services to meet every property management need.

Why Should You Use SERVPRO of South and Northwest Grand Rapids?

When you’re dealing with a property disaster or damage, finding a reliable and trustworthy restoration provider can be a daunting task. As a homeowner or property manager, you need to make sure that the restoration provider you choose has the experience and expertise necessary to ensure a thorough and efficient cleanup.

At SERVPRO of South and Northwest Grand Rapids, we understand this all too well. That’s why we’ve built our reputation on a legacy of great service that spans over 50 years.

Decades of Experience

With over 50 years of experience in the industry, we’ve seen it all. We know what works and what doesn’t when it comes to property damage restoration, and we’ve developed a suite of solutions that address even the most complex of issues. Our experienced technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and are equipped with the skills and knowledge necessary to provide a high-quality restoration service.

Comprehensive Restoration Services

At SERVPRO of South and Northwest Grand Rapids, we offer a full range of restoration services to meet your needs. From fire and smoke damage restoration to water damage restoration, mold remediation, and biohazard cleanup, we’ve got you covered. Our team of experts uses specialized equipment and advanced techniques to ensure that your property is restored back to pre-damage condition quickly and efficiently.

24/7 Emergency Response

Property damage emergencies can happen, day or night. That’s why we offer 24/7 emergency response services. When you call us we’ll be there to help you get your life back on track as quickly as possible. Our team of professionals is always on standby, ready to respond to your call for help.

Commitment to Customer Satisfaction

At SERVPRO of South and Northwest Grand Rapids, we understand that our success depends on our ability to provide exceptional customer service. That’s why we always go above and beyond to ensure that our clients are completely satisfied with the services we provide. We work closely with property managers and homeowners to develop customized restoration plans that are tailored to their specific needs.

Final Thoughts

At SERVPRO of South and Northwest Grand Rapids, we take great pride in the legacy of great service we’ve built over the years. We’re committed to continuing this legacy by providing our clients with the best possible property management solutions and damage restoration services. If you need our services, contact us. We’re here to help you get your life back on track quickly and efficiently.

Why Should I Call SERVPRO First?

5/24/2023 (Permalink)

Woman sitting on a couch surrounded by boxes Contacting SERVPRO of South and Northwest Grand Rapids first can reduce property damage and headaches.

Key Takeaways:

  • Contacting SERVPRO of South and Northwest Grand Rapids first can reduce property damage.
  • SERVPRO provides prompt emergency response, 24/7.
  • Professional restoration services are offered by certified technicians.
  • SERVPRO uses advanced technology and specialized equipment to ensure thorough cleaning.

As a homeowner or property manager, dealing with unexpected disasters can be a challenging and stressful experience. In the aftermath of a disaster, it’s critical to act quickly and contact a reliable and professional restoration company to help minimize damage and start the recovery process as soon as possible. SERVPRO of South and Northwest Grand Rapids is here to help, providing expert disaster recovery and restoration services to residential and commercial customers. Here are some reasons why you should consider calling SERVPRO first in the event of a disaster.

Quick Response Time

In the event of a disaster, time is of the essence. The longer you wait, the more extensive the damage can become, and the more costly it can be to repair. SERVPRO of South and Northwest Grand Rapids is available 24/7 to provide emergency services and ensure a quick response time. Our team of trained professionals will be on the scene promptly, ready to assess the situation and start the restoration process.

Experience and Expertise

SERVPRO of South and Northwest Grand Rapids has years of experience in disaster recovery and restoration, making us experts in the field. Our team of professionals has the knowledge and expertise needed to handle any type of disaster, including water damage, fire damage, mold remediation, and more. Our extensive training programs ensure our technicians are up-to-date on the latest restoration techniques and technology, allowing us to provide the best possible service to our customers.

Advanced Equipment and Techniques

At SERVPRO of South and Northwest Grand Rapids, we use the latest equipment and techniques to provide efficient and effective disaster recovery and restoration services. Our specialized equipment allows us to quickly remove water, dry out structures, and detect hidden moisture, preventing secondary damage from occurring. We use advanced techniques to clean and deodorize affected areas, ensuring a thorough and complete restoration.

Comprehensive Services

SERVPRO of South and Northwest Grand Rapids provides a wide range of disaster recovery and restoration services, including water damage restoration, fire damage restoration, mold remediation, and more. Our comprehensive services ensure we can handle any type of disaster, no matter how big or small. We work closely with our customers to develop a customized restoration plan, ensuring that their needs are met and their property is restored to pre-disaster condition.

Final Thoughts

If you’re dealing with a property disaster, it’s important to know the steps for handling disaster recovery and repairs. SERVPRO of South and Northwest Grand Rapids should be your first call, as we offer quick responses, experience and expertise, advanced equipment and techniques, and comprehensive services. With our help, you can minimize damage and start the recovery process as soon as possible, getting back to normal life quickly and efficiently. Contact us today to learn more about our services and how we can help you in the event of a disaster.

Why is SERVPRO of South and Northwest Grand Rapids so Trustworthy?

5/15/2023 (Permalink)

A dial with Trust written on it, turned to high. Whether it's your home or office, when you call SERVPRO, you know the experts are here to help.

Key Takeaways:

  • SERVPRO of South and Northwest Grand Rapids has a reputation for dependability
  • We provide 24/7 emergency services for property disasters
  • Our trained professionals use specialized equipment and techniques
  • SERVPRO offers a range of services, including water damage restoration and mold remediation

When you’re dealing with a property emergency, like water damage, fire damage, or even mold containment and remediation issues, it is crucial that you have a reliable partner to help ensure the best outcome. SERVPRO of South and Northwest Grand Rapids has earned the trust of the community over time by consistently delivering dependable support in difficult times when they need it most!

But what makes SERVPRO so trustworthy? In this article, we’ll explore the reasons why our customers trust us to handle their property emergencies with care and expertise.

Expertise and Experience

SERVPRO of South and Northwest Grand Rapids has been serving the community for many years. Our team of experts has extensive experience in the restoration industry and is trained to handle any size restoration project. We understand the importance of acting quickly to minimize damage and get your home or business back to pre-damage condition as soon as possible.

Our team of experts is trained in the latest restoration techniques and uses state-of-the-art equipment to ensure a thorough cleanup. We also understand the stress and uncertainty that comes with a disaster. That’s why we work closely with our customers to provide guidance and support throughout the restoration process.

Quick Response Time

When a property emergency occurs, time is of the essence. That’s why SERVPRO of South and Northwest Grand Rapids offers a quick response time to all of our customers. We understand that every minute counts, and we’re committed to responding to your emergency within a few hours of your call.

Our team of experts is available 24/7 to provide assistance when you need it most. We’ll work quickly to assess the damage and develop a restoration plan that meets your specific needs. Our goal is to minimize the damage and get your home or business back to pre-damage condition as soon as possible.

Customer Satisfaction Guarantee

At SERVPRO of South and Northwest Grand Rapids, we’re committed to customer satisfaction. We understand that dealing with a property emergency can be stressful and overwhelming. That’s why we work closely with our customers to provide guidance and support throughout the restoration process.

We guarantee our work and are committed to ensuring our customers are satisfied with the results. Our guarantee ensures that if you’re not satisfied with the results, we’ll come back and make it right.

Community Involvement

SERVPRO of South and Northwest Grand Rapids is committed to giving back to the community. We understand the importance of supporting local organizations and initiatives that make a difference in the lives of those around us.

Final Thoughts

When you’re dealing with a property emergency, it’s important to have a partner you can trust. SERVPRO of South and Northwest Grand Rapids has earned the trust of the community by consistently delivering dependable support in difficult times.

Our expertise and experience, quick response time, customer satisfaction guarantee, and community involvement are just a few of the reasons why our customers trust us to handle their property emergencies with care and expertise. If you need restoration services, contact SERVPRO of South and Northwest Grand Rapids today to learn more about how we can help you.

Does SERVPRO Guarantee Their Work?

5/2/2023 (Permalink)

Image of a storm outside a house SERVPRO of South and Northwest Grand Rapids offers professional restoration services.

Key Takeaways

  • SERVPRO of South and Northwest Grand Rapids offers professional restoration services.
  • Our team of experts uses specialized equipment and advanced techniques.
  • We guarantee our work and are committed to customer satisfaction.
  • We have extensive experience in the restoration industry.

If you’ve experienced a disaster in your home or business, you know how stressful and overwhelming it can be. From the initial shock to the cleanup process, it’s important to have a team of professionals on your side to guide you through the restoration process.

That’s where SERVPRO of South and Northwest Grand Rapids comes in. We offer professional restoration services for commercial and residential properties that guarantee a thorough cleanup. Our dedicated team of experts uses specialized equipment and advanced techniques to make sure your home or business is restored back to pre-damage condition.

But does SERVPRO guarantee their work? The answer is yes. We stand behind our work and are committed to ensuring our customers are satisfied with the results.

Our Guarantee

At SERVPRO of South and Northwest Grand Rapids, we take pride in the quality of our work. That’s why we offer a guarantee on all of our restoration services. Our guarantee ensures that if you’re not satisfied with the results, we’ll come back and make it right.

We understand that each restoration project is unique and requires a customized approach. That’s why we work closely with our customers to develop a restoration plan that meets their specific needs. Our team of experts is committed to delivering exceptional results and providing the highest level of customer service.

Specialized Equipment and Advanced Techniques

At SERVPRO of South and Northwest Grand Rapids, we use specialized equipment and advanced techniques to ensure the best possible outcome for our customers. Our team of experts is trained in the latest restoration techniques and uses state-of-the-art equipment to ensure a thorough cleanup.

We use moisture detection equipment to identify areas of water damage that may not be visible to the naked eye. We also use specialized drying equipment to remove moisture from walls, floors, and ceilings to prevent further damage and mold growth.

Experience and Expertise

SERVPRO of South and Northwest Grand Rapids has been serving the community for many years. Our team of experts has extensive experience in the restoration industry and is trained to handle any size restoration project. We understand the importance of acting quickly to minimize damage and get your home or business back to pre-damage condition as soon as possible.

We also understand the stress and uncertainty that comes with a disaster. That’s why we work closely with our customers to provide guidance and support throughout the restoration process. Our team of experts is always available to answer any questions or concerns you may have.

Final Thoughts

If you need professional restoration services for your home or business, SERVPRO of South and Northwest Grand Rapids is here to help. We offer a guarantee on all of our restoration services and use specialized equipment and advanced techniques to ensure the best possible outcome for our customers.

Our team of experts has extensive experience in the restoration industry and is committed to providing the highest level of customer service. We understand the stress and uncertainty that comes with a disaster, and we’re here to guide you through the restoration process.

Don’t let a disaster take control of your life. Contact SERVPRO of South and Northwest Grand Rapids today to learn more about our professional restoration services and how we can help you get your life back to normal.

Rely On SERVPRO's Equipment & Expert Drying Techniques

3/27/2023 (Permalink)

A living room is under several inches of water, damaging property and furniture. This is no time for a bucket and a mop. Call in the professionals!

Water damage to property caused by natural disasters or home accidents can be effectively managed with the help of proper equipment and professionals.

Water damages include all physical damages that occur when water comes into contact with easily destroyed materials. Examples include steel rusting, wood rotting, short-circuiting of electrical devices, and soaking wood boards. This process can be gradual, like damage caused by a hole in a kitchen pipe or roof or immediate damage caused by flooding in your area.

Water can cause severe damage to property, like walls, doors, insulators, radiators, wood beams and boards, windows, ceramic tiles, building materials, documents, and electrical circuits.

How to Handle Water Damages

Water damage is frequently overlooked, which gives water more time to destroy. However, by hiring the experts at SERVPRO of South and Northwest Grand Rapids, you can reduce the likelihood that water will ruin your property.

If you want to avoid water damage, the first step should be to obtain insurance to cover unforeseeable events. Most insurance companies include this offer in general property insurance, but you must double-check to be sure. It is important to inquire about the type and extent of damage covered by the policy.

If you are already a victim of water damage, contact your insurance company and inform them of your situation. Give them a thorough explanation of the situation so they can work on assisting you.

After that, you can start dealing with the damages by following the steps outlined below:

Identify the Source of the Problem

This applies to damage caused by building leaks. Find the source of the water and try to stop it from leaking. Turn off the main water source to control water flow to the affected site.

Assess the Level of Damage to Your Property

Any material that has sustained significant water damage should be discarded because it will encourage mold growth.

Turn Off the Electricity

The last thing you want is to be electrocuted as a result of a water leak. So, turn off your power at the main switch.

Protect Yourself

You have no idea what's in the water and if there's any power nearby. Wear protective clothing, preferably ones made of rubber.

Salvage What You Can

Begin relocating your valuables to secure areas of your home. If the water results from flooding, remove all important papers, furniture, electrical appliances, jewelry, and other valuables from your home.

Enlist the Help of a Professional

Your best efforts to completely dry your home and property may not be sufficient as you may lack the necessary tools to remove humidity and moisture completely. Your home will become unfit for a living if appropriate water damage restoration steps are not taken. This is because it will harbor mold, cracks, and water stains from untreated water damage.

Don't Drain Stagnant Water By Yourself

If there is any standing water, use SERVPRO's expertise. Draining it yourself without proper equipment can be dangerous to your health. This isn't a good use of your bucket or mop. We have the tools necessary for every job. 

SERVPRO is here to help restore your home. Contact us at (616) 662-9700. We're confident that our team is made up of the best experts in the business and that we will be able to get your property back in working order quickly while still protecting it from future damage.

Why You Can't Trust DIY Damage Restoration Kits

3/20/2023 (Permalink)

Illustration of the dangers of DIY where a technician would be the best option to fix vital systems. It's better to trust professionals before making the problem potentially much worse.

Do you live in a place that experiences extreme weather conditions? Are you dealing with the aftermath of a natural disaster, such as flood, fire, or tornado damage? If so, you may be tempted to try a DIY damage restoration kit to fix the problem. But before you do, it's important to understand why you can't trust these kits and the risks they present.

What Is a DIY Damage Restoration Kit?

A DIY damage restoration kit is a collection of supplies and instructions designed to help homeowners "do it yourself" when it comes to repairing their homes after a disaster. These kits typically include items like gloves, masks, plastic sheeting, and buckets. Many of them even include instructional videos and manuals that show homeowners how to repair items like drywall, electrical wiring, floors, and roofs. Unfortunately, these kits are not always sufficient to fix the problem.

When You May Need a Restoration Kit

If you have experienced a natural disaster like a flood, fire, or tornado, you may need to use a damage restoration kit to repair the physical structure of your home and prevent further damage. If you have water or mold damage or need to repair your home's structure after a storm, these kits can be helpful.

When Can a Restoration Kit Help?

A restoration kit can help repair minor damage, such as small cracks in drywall or cracks in the foundation. You may also be able to use the kit to clean up after a flood or other water damage. However, it's best to call in a professional when it comes to major repairs, like replacing drywall or repairing the roof.

When Do DIY Damage Restoration Kits Fail?

DIY damage restoration kits can fail in different ways. For instance, the instructions may be incomplete or not detailed enough for you to understand how to repair the damage. Additionally, these kits typically do not include more specialized items like drywall saws and safety equipment. This means that if you try to repair your home with a DIY damage restoration kit, you may make the problem worse.

Risks of DIY Damage Restoration Kits

DIY damage restoration kits are often touted as an easy and affordable way to repair any property damage. Unfortunately, this is not always the case. The products included in these kits are often of poor quality and may need help to handle the job. Furthermore, the instructions included are often inadequate, leaving you with a greater risk of making mistakes that could further damage your home or business.

Safety Concerns

Safety is of utmost importance when dealing with property damage. DIY kits are not regulated, so the products within them may contain hazardous chemicals that could be dangerous to your health. Some products may even worsen the damage, leading to more expensive repair bills. In addition, the instructions that come with these kits may not provide adequate guidance on the safe use and disposal of these materials.

Why You Should Use SERVPRO

DIY damage restoration kits may seem like an easy solution, but they can often do more harm than good. The best and safest way to repair your home or business after a disaster is to hire a professional restoration company. Professional restoration companies have the experience and knowledge to assess the damage and handle any repairs properly. Plus, they use high-quality products that are safe for your home or business.

When it comes to property damage, you should never trust a DIY restoration kit. Make sure you hire a professional restoration company like SERVPRO of South and Northwest Grand Rapids. They have the experience and expertise to handle any kind of property damage. Call (616) 662-9700 today with any questions, and rest assured that you're in safe hands. We're here to help!

The Importance of Expertise in Damage Restoration

2/14/2023 (Permalink)

A cartoon rendering of a man working on a house using comically oversized restoration and building tools. Restoration projects are BIG undertakings that require the right people for the job.

Nothing is more devastating than having your home or business damaged due to a flood, fire, or other unexpected disasters. It's a situation that can leave you feeling helpless and overwhelmed. What are your options? Do you try to take care of the problem yourself or seek professional help?

What is the most important factor when it comes to restoring your property? The answer is expertise. Having the right professionals on board with experience in damage restoration can make all the difference. Here's why hiring an experienced damage restoration company is so important.

The Benefits of Hiring Professionals

When it comes to damage restoration, expertise is essential. Repairing the damage from a disaster requires specialized knowledge and techniques and high-quality materials that can only be provided by a trained professional. A professional damage restoration company will have the right tools and expertise to handle the job properly, minimizing risks and preventing further damage. Furthermore, they will also be able to detect any underlying issues and ensure the job is done right, ensuring you don't have to worry about future problems.

Time Is of the Essence

When restoring damage, time is of the utmost importance, and only a professional can provide timely service. A skilled and experienced damage restoration company will have the resources to handle your project quickly and efficiently, getting you back in your home or business as soon as possible. This will save you time and money by avoiding additional costs that could arise from delays.

Peace of Mind

Hiring an experienced damage restoration company can give you peace of mind knowing that the job has been done properly. A professional team will have knowledge of all aspects of the process, including how to properly assess your property and determine the best approach for repair. They will also have the expertise to handle any unforeseen issues that might arise during the process.

Different Types of Damage That Require Expert Attention

As those intimately familiar with insurance-based damage restoration know, many different types of damages require the attention of an expert. These include flood and water damage, fire and smoke damage, mold remediation, storm and wind damage, sewage backups, biohazard clean-up services, and trauma scene clean-ups.

Finding a reliable professional when these situations cannot be overstated. Water or flooding can cause serious structural damage to your home or business if not handled properly and quickly. Similarly, fire and smoke can cause long-term health risks if not addressed rightly by certified professionals. Mold remediation requires special tools to detect the source and proper removal tools to prevent the further spread of spores. Sewage backups are highly dangerous and require specialized knowledge to properly handle hazardous elements.

Finally, when it comes to trauma scene clean-ups, it is important to find a company with experience in this field and compassion for those affected by the situation.

How to Identify an Experienced Professional for Your Project

It is important to do thorough research when finding the right professional for your project. Make sure the company you choose is experienced in damage restoration and is certified by a reputable organization. Ask them about their services, the process, and any special techniques they use to complete a job. Also, ask them for proof of insurance and references from past customers.

Tips on How to Maintain Your Property after It Has Been Restored

Once the job is done, and your property has been restored, there are some steps you can take to ensure that it remains in good condition. Continue to inspect your property for any signs of damage, such as water spots or mold growth. Make sure that you have regular maintenance done on your property, such as proper cleaning and sealing of surfaces.

Restoring damage can be difficult and overwhelming, but hiring an experienced professional can help you. Knowing that you have experts on the job who are knowledgeable and experienced in damage restoration will give you a sense of relief and peace of mind.

For any questions about the damage restoration process, don't hesitate to call SERVPRO of South and Northwest Grand Rapids at (616) 662-9700. We're here to help you restore your property to its original condition quickly and efficiently. And remember, it never hurts to have an expert on your side.

Why Use Professional Equipment in Damage Restoration

2/3/2023 (Permalink)

A dilapidated ceiling after unsatisfactory damage cleanup. There are no shortcuts to repairing damaged walls, ceilings, and foundations after a disaster.

Cleaning up after property damage is time-consuming and labor-intensive. It takes significant effort to remove the flooring, clean it, and remove the rotten wood. If your home has minor water or fire damage, you can do the clean-up yourself. However, dealing with significant damage on your own is impossible without using professional equipment by technicians.

Property damage necessitates thorough clean-up. However, if the proper tools are not used, the process can cause more damage or take longer.

Professionally qualified experts with the necessary training, expertise, and equipment would ensure that the damages were properly restored. This will also ensure that the restoration process proceeds quickly and easily.

Professional Equipment Used for Damage Restoration

Repairing property damage requires a wide variety of specialized tools, some of which are listed below.

  1. LGR Dehumidifiers

Low Grain Refrigerant dehumidifiers use cutting-edge technology to achieve rapid drying. After a conventional dehumidifier has reduced humidity to about thirty percent, an LGR dehumidifier completes the task. These dehumidifiers yield dryer, breathable air by cooling the input air. They also speed up the restoration of damaged areas and use far less energy than other dehumidifiers.

  1. Air Movers

Air movers are the best way to dry wet flooring, including carpets. Unlike a fan, an air mover concentrates airflow at ground level. Air is immediately blown over the floor, allowing water molecules to evaporate quickly. Professionals use air movers for thirty-minute cycles. The majority of the water on the floor evaporates within a few hours.

Experts use additional tools for water removal, water damage assessment, soot, and debris removal, as well as deep cleaning.

  1. Equipment for Air Purification and Moisture Removal

Moisture removal is critical for fire recovery. Homes that have been burned may be prone to water damage, and the longer the moisture remains, the worse the damage. Restoration teams routinely use dehumidifiers to remove moisture from the air; they also have additional equipment to help with air quality on the job site. Air movers work to route air to dehumidifiers, while negative air machines remove impurities from the air.

  1. Vacuums

Another method used by restoration professionals is vacuuming soot and other hazardous materials. Most of the time, clean-up crews use properly graded shop vacs to remove smoke and other dangerous compounds from affected areas. However, these specialists also use vacuums to clear areas of moisture and water. In extreme cases, they could extract standing water with truck-mounted vacuums. This can sometimes include powerful shop vacs known as extractors, which can draw moisture from carpets and wood.

It is critical to be prepared when damages occur. Contact SERVPRO of South and Northwest Grand Rapids restoration specialists at (616) 662-9700. We have property damage experience and will help restore your home to its preloss condition.

Benefits of Damage Restoration

  1. It Saves Time and Money

It takes time and money to complete a home renovation project on your own. However, working with a professional who uses specialized equipment for damage restoration can save you time and money. Professionals stick to a schedule and use proper tools to help and speed up their work.

  1. It Keeps Your Belongings Safe

You have to do what you can to keep as much of your property's contents as possible. You must hire experienced damage restoration services to protect your valuable asset, the building. Because these experts work quickly, valuable items like important documents, jewelry, and family heirlooms can be saved.

Hire a Professional

Hiring a reputable restoration company will prevent long-term damage. They will help you remove damaged areas of your home so that you don't have to make as many repairs in the future.

If you live in the area, please call SERVPRO of South and Northwest Grand Rapids at (616) 662-9700. We are here to help you with the restoration process.

We have experienced specialists who are highly skilled and equipped with the tools to complete thorough property damage repair and restoration.

The Benefits of Working with SERVPRO

9/22/2022 (Permalink)

Why Use SERVPRO for Mold Removal?

Mold spores can cause a variety of reactions in people, including sneezing, watery eyes, a runny nose, and skin irritation. In some cases, mold can also cause more serious health problems. For this reason, it's important to have any mold removed as soon as possible.

SERVPRO is a reliable and experienced company that specializes in mold removal. They have the knowledge and equipment necessary to safely remove all traces of mold from your home or office. Additionally, SERVPRO can help you take steps to prevent future mold growth.

How We Help with Water Damage Restoration

If you've experienced water damage in your home or business, it's important to take action as soon as possible to minimize the damage. SERVPRO can help with water damage restoration, from extracting the water to drying and restoring your property. We have the experience and training necessary to get the job done quickly and efficiently.

To start the process, just call us! We'll send someone out right away to assess the situation and create a plan of action. We'll work quickly to get your property back to normal, so you can get back to your life.

Fire Damage Restoration is Our Specialty

If you have experienced fire damage in your home or business, it is important to call a professional restoration company as soon as possible. Fire damage can be severe and can cause lasting damage if not addressed quickly.

At our company, we specialize in fire damage restoration. We will work quickly to assess the damage and begin the restoration process. We will also work with your insurance company to ensure that you receive the maximum reimbursement for your damages. 

We’re Known for Our Commercial Building Restoration

Our team has the experience and expertise to handle any restoration project, no matter the size or complexity. We understand the importance of restoring a property back to its original condition as quickly as possible, so that business can resume as usual. 

If you're looking for a reliable commercial building restoration company, contact us today. We'll be happy to discuss your specific needs and provide a proposal for the work that needs to be done. We're always available to answer any questions you may have, so don't hesitate to call us anytime.

Our team of experienced and qualified professionals understands the devastation a fire or water event can cause. That is why our focus is always on providing excellent customer service and returning your property to its preloss condition as quickly as possible.

We have the largest fleet of certified restoration vehicles and equipment in the industry, so we are prepared for any size disaster. We also offer a wide range of services, including water damage restoration, fire damage restoration, storm damage restoration, and more.

For reliable and professional restoration services, call SERVPRO today!

Leadership and Culture: The SERVPRO Difference

3/30/2022 (Permalink)

Ted and Randy in front of two green SP vans Ted Brummel and Randy Oosterheert have built a culture of making customer service a priority.

Water and fire damage to a home or business in Grand Rapids Michigan can, to some, be a major set back. The first thing that comes to many peoples mind is mold.  Understanding the science about how to attack a home or business that has been affected by water damage or fire damage is important. SERVPRO of South and Northwest Grand Rapids Michigan has trained technicians and crew that put our neighbors concerns first.  Our owners, Ted Brummel and Randy Oosterheert have created a culture at SERVPRO of South and Northwest Grand Rapids that "we are in the business to help people." That's what makes SERVPRO of South and Northwest Grand Rapids different.  We are grateful for this culture statement. It's always the right thing to do, take care of our client, and make them whole again.  Water damage, Fire damage clean up, mold and mold remediation, biohazard clean up and reconstruction in Grand Rapids Michigan, you have a company that is here for you!

How Can SERVPRO Of South And Northwest Grand Rapids Help Me With Odor Removal?

3/22/2022 (Permalink)

After water or fire-related disaster to your Grand Rapids home or business, you may find yourself dealing with unpleasant odors. Such odors are not anything any of us want to live with, and they can adversely affect your business, too. SERVPRO of South and Northwest Grand Rapids is equipped to deal with situations of this kind. 

What Odor Removal Services Does SERVPRO Offer? 

As experts in deodorization, SERVPRO of South and Northwest Grand Rapids is trained to:

  • Identify and eliminate offensive odors. These odors can come from several sources, both internal and external. By identifying the cause of the odor and determining the conditions where it contacts surfaces, the odor can be removed over time without a trace. 
  • Our technicians have access to several odor removal products capable of thoroughly penetrating surfaces to neutralize an unpleasant odor. The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.
  • SERVPRO uses advanced technology for all our restoration services, including odor removal and deodorization. OSHA-approved cleaning agents may be needed to clean and remove odors and contaminants on your property. Deodorization products control odors from excessive moisture. Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.
    • Water and fire damage often causes powerful odors. The machines we use will remove airborne contaminants and control the air quality during the restoration and cleanup process. We use:
      • Air scrubbers
      • Thermal foggers and deodorization agents

Why Should I Trust SERVPRO To Help Me Recover From A Disaster In My Grand Rapids Home Or Business?

Simply put, our team here at SERVPRO are your industry experts!

 No matter where your home or business lies in the Grand Rapids area, SERVPRO of South and Northwest Grand Rapids is here to help. We handle every type of disaster, large or small, including water damage, fire damage, storm damage, and much more. You can read testimonials from our Grand Rapids friends and neighbors here

This franchise is independently owned and operated.

Why Should You Choose SERVPRO Of South And Northwest Grand Rapids For Your Caledonia Commercial Property?

2/22/2022 (Permalink)

The aftermath of a fire, flood, or storm can be tough to deal with, especially when you are a commercial business owner/manager! Your goal will be to get back to normal as soon as possible so that you can avoid the loss of time and money that comes from a disruption of your operation. If the worst should happen to your Caledonia commercial property, SERVPRO of South and Northwest Grand Rapids are the ones to call! 

What Are Some Of Our Guarantees For Your Caledonia Commercial Property’s Restoration Process? 

  • Our highly trained technicians provide 24-hour emergency service. We know that there is no optimal time for disaster to strike. 
  • Our response times are quick and timely to ensure that further damage won’t be a byproduct of the current damage. 
  • We are locally owned and operated, which means we know every nook and cranny of the Caledonia area, further ensuring quick response times. 
  • Our professional team undergoes a series of courses and training materials that provides them with the most updated knowledge on property restoration. The Employee Training modules include Fire and Water Restoration, Carpet and Upholstery Cleaning, and Crew Training. 

What Are Some Things That Make SERVPRO Of South and Northwest Grand Rapids Different From Other Restoration Companies? 

  • We are a trusted leader in the restoration industry! With over 1,700 franchises in the U.S. and Canada, we are committed to providing quality service. 
  • Whether you need storm damage restoration or you need your upholstery cleaned, SERVPRO of South and Northwest Grand Rapids has the advanced technology and techniques to restore your Caledonia commercial property. This includes water extraction equipment, drying equipment, odor removal and deodorization equipment, moisture detection and measurement equipment, and more. This makes for a reliable and prompt restoration journey. 
  • We work with your insurance. We can even help manage the paperwork to secure a steady, stress-free recovery process. 
  • We are a Better Business Bureau Accredited Business and the recipient of the Angie’s List Super Service Award! 

No matter what you might be facing, SERVPRO of South and Northwest Grand Rapids is here to help you recover as quickly as possible. Our specialties include fire, water, and storm damage restoration for residential and commercial clients. We also do mold and mildew remediation and much more.

This franchise is independently owned and operated.

What Makes SERVPRO of South And Northwest Grand Rapids Different From Other Restoration Companies Near Me?

12/14/2021 (Permalink)

It can be challenging to get back to normal after experiencing the aftermath of a fire, water, mold, or storm damage to your Alpine Township home or business. SERVPRO of South and Northwest Grand Rapids is here to help you recover from emergencies and disasters of all types and sizes, and we’re proud to serve our community. Let’s talk about a few ways that SERVPRO is different from other area restoration companies:

Why Should I Choose SERVPRO of South And Northwest Grand Rapids? 

  • Our record response times mean that we can be onsite right away in case the worst happens. With over 1,700 franchise locations in the US and Canada, SERVPRO is strategically positioned to be faster to any size emergency. We know time waits for no one, and we make it to take immediate action when a disaster occurs.
  • Our highly trained technicians have experience with property damage restoration. We believe in ongoing training and education. This ensures that our staff is well-prepared with IICRC industry certifications and knowledge of all the latest trends in the restoration industry. 
  • We employ all the current technological advancements to ensure that SERVPRO of South and Northwest Grand Rapids can restore your Alpine Township home or commercial business to its preloss condition quickly and reliably. Our specialized equipment includes water extraction, drying, moisture detection, and measurement equipment, as well as anti-microbial treatments. 

What Types Of Services Does SERVPRO Of South And Northwest Grand Rapids Offer? 

No matter what you’re facing, we’ve got you covered. We handle all types of emergencies and disasters, including: 

And much more!

We know how tough it is to see your home or business affected by a catastrophe, so here at SERVPRO of South and Northwest Grand Rapids, we are committed to getting you back to normal as quickly as possible. Don’t hesitate to contact us any time you need help. 

This franchise is independently owned and operated. 

How Can SERVPRO Help Me With My Cascade Insurance Claim?

10/5/2021 (Permalink)

Filing an insurance claim after a disaster can be frustrating and confusing, even if the damage you experienced is small. There are many different rules to follow, forms to fill out, and timelines to follow. Mistakes in any one of these areas could cause the denial of your claim, and we know that's not something you want to experience. 

Our SERVPRO team is here to help you file your insurance claim for your Cascade home or business. We have experience in all the areas necessary to ensure that your claim is filed correctly and on time. 

What Are The Steps I Need To Take When Filing An Insurance Claim For My Cascade Property?

According to FEMA, insurance is generally the best source of funds to recover from a disaster. If you have insurance covering all or part of your losses:

  • File your claim immediately. Get the process started as quickly as possible. The faster you file your insurance claim, the quicker you can move ahead with your recovery. If your insurance doesn't cover all your disaster-related severe expenses, you may be eligible for FEMA assistance to help fill the gap.
  • You can make temporary repairs, but you will want to talk with a professional restoration company before doing so. 
  • Take photographs or videos of the damage and keep all receipts related to clearing smoke, home repair, or other disaster-related needs.
  • If you have to relocate during repairs, keep all receipts for reimbursement, as well.
  • You may be eligible for FEMA assistance, and you can learn more here:

How Can SERVPRO Assist Me In Filing My Cascade Insurance Claim?

  • We can be on-site right away to begin assessing the damage and making recommendations for recovery.
  • We help determine unsafe conditions and structural issues.
  • We work with your insurance representative to start the restoration process according to your policy.  
  • SERVPRO will work alongside you to go over all the forms needed when completing your claim, help to ensure everything is filled out completely and submitted on time. 

It's our job to help you recover from any disaster, and that includes managing the insurance claim process. We will make sure you are reimbursed fully according to your policy so that you can get back to normal right away.

SERVPRO of South and Northwest Grand Rapids can handle disasters of all kinds, including storm damage, fire damage, and much more! Visit our website to find out more about all the ways we can help you manage a disaster in your Cascade home or business. 

We can get your home or business Certified: SERVPRO Cleaned, too. Ask us how!

This franchise is Independently Owned and Operated. 

3 Ways SERVPRO Can Help Your Business After A Disaster

5/12/2021 (Permalink)

SERVPRO of South and Northwest Grand Rapids is your trusted leader when it comes to disasters in your business, and our highly trained restoration industry technicians are standing ready 24-hours a day to bring you emergency service. When fire damage or water damage affects your business, you can count on us.

Here are three ways SERVPRO can help your business after a disaster:


We can help you dry up!

SERVPRO has all the skills and equipment necessary to dry damp areas and restore items that have been negatively affected by moisture; these items can be textiles, structure-related, documents, and more. If you have experienced a fire, the fire-fighting efforts will include a lot of water, or you may have undergone a flooding event. Each of these situations will involve moisture and that can be very damaging to your business. We will help you pack up what is salvageable so that it can be cleaned and inventory every piece. We remove sheetrock, carpet, and insulation and remediate the building.


Your belongings and structure will be compromised and damaged by fire, no matter what size the blaze may have been, or you may have experienced a chemical spill, a biohazard, or a mold infestation. Each of these scenarios can create unhealthy - and even dangerous - environments that can cause severe illness and injury. SERVPRO is a professional company that can manage unhealthy odors, air quality issues, dangerous substances, and more, ensuring that your business premises are safe and accessible.


If your business experiences an event that compromises your premises, such as a fire, a flood, or a large accident, we are here to inspect and assess your buildings and grounds, prepare a thorough evaluation with recommendations, and complete all the necessary recovery procedures needed to get you back to work as soon as possible. We are experienced in working together with insurance claim adjusters and are happy to help you make those processes as smooth as possible.

These are just three of the many ways we are here to help you recover your business after a disaster. Visit our website for more information!

Here at SERVPRO of South and Northwest Grand Rapids, we can be on-site with all the experience and equipment necessary to get you back to normal quickly if you experience a disaster of any size. We handle cleanup projects of all types, including after water damage, fire damage, mold infestation, vandalism, and more. We can get your home or business Certified: SERVPRO Cleaned. This franchise is independently owned and operated.

HVAC Maintenance This Winter

2/10/2021 (Permalink)

One of the most important home or business maintenance projects during the winter months is maintaining your HVAC unit. Neglecting this most important piece of equipment can lead to extremely bothersome situations, but regular maintenance practices can help you avoid that altogether. You can choose to do it yourself or to hire a professional to oversee your HVAC.

A professional will inspect and clean the wiring and mechanisms for your HVAC unit and determine if you have any outstanding operational issues that need to be addressed immediately. You can also maintain your HVAC yourself to increase its efficiency between professional inspections and maintenance visits through these practices found below:

  • Check thermostat and controls for proper measurement and regulations
  • Inspect fan motors, blowers, vents, and ductwork and lubricate all moving parts
  • Replace worn-out belts and pulleys
  • Inspect electrical components and connections as well as replacing batteries
  • Check for gas leaks and flue gas passageways
  • Install high-efficiency, pleated air filters and be sure to change regularly
  • Keep your heating units and AC free of pollen, leaves, and grass
  • Maintain a clear two feet of space around your outdoor AC and heating units
  • Inspect refrigerant lines every month and clean drain lines and pans
  • Inspecting the heat exchanger, heating elements, heat pump, burner, and the ignition system

Inspection, preparation, and maintenance of your HVAC throughout this will keep your unit in top form and that means your interior living and working environments will be comfortable through all kinds of freezing conditions and will help you avoid going out into such conditions to handle any HVAC issues. 

At SERVPRO of South and Northwest Grand Rapids, our team continually maintains the skill and equipment necessary to keep your HVAC working perfectly during even the coldest winter weather. We are also experienced in large cleanup projects that can help you to recover from fire damage or water damage, and we are mold remediation experts. We can get your home or business Certified: SERVPRO Cleaned, as well. Ask us how!

This SERVPRO franchise is independently owned and operated.

5 Tips for Home Owners

2/1/2021 (Permalink)

Chalkboard drawing of a house that includes a red heart within the house. If you love your home, take steps to proactively protect it.

Your home is likely the largest asset you will ever own. So what are a few things that you can do to ensure that your investment is protected? We are glad you asked! Here are a few tips from your local SERVPRO professionals right here in Grand Rapids, MI.

Know where your main water valve is located

It is incredible how many people think that they can shut the water off to the entire house by closing the valve located under the sink in the kitchen or behind the toilet. These are not the only water valves in the house. In fact, they are only meant to cut water supply to that specific unit. Look for the water meter in your home. There should be a valve located next to that water meter; that is the valve you want to tag as the primary shut-off point. Make certain that each member of the family knows what this is and where it is located. Properly shutting the water down quickly can save you a lot of money and spare your home from a lot of damage. If you do need water damage restoration, your team at SERVPRO of South and Northwest Grand Rapids can be there quickly and get your home on the road to recovery in a flash.

Inspect your home

At the time of purchase, many people choose to have the home inspected. This is a good precaution to take, but what about years down the road? Keep an eye on your appliances and the integrity of the general structure of your home; especially areas that grant some sort of access to the outside. If you are not sure what to look for to determine the current areas that could pose an issue in the future, hire an inspector to evaluate your home. Licensed home inspectors are a knowledgeable resource that could help you prevent an expensive repair down the road.

Change your locks

This tip applies mostly to those who have recently purchased a home. It is quite standard for the previous home owner to leave a couple of sets of keys on the counter, which is great. However, those keys are usually the sets that the homeowner utilized, but what about family and friends that may have house sat on occasion? There is no telling how many copies of that key are floating around the neighborhood.  If there is a keyless entry system set up for your home or the garage be sure to clear the current code and update it.

Emergency Contact List

Working with a person or company you trust is SO important. Especially if you are working with a service provider such as a local plumber, electrician, or restoration partner that would likely need access to your home for a period of time. Having a list of those trusted contacts will empower the entire household to be proactive when a situation occurs. Making the emergency list easily accessible could also significantly reduce response time and limit the damage or danger of an unexpected event.

Proper Insurances

This is a two for one!

Home insurance - As your most valuable asset, you want to be sure that it is properly insured with a local home insurance agent.  Your local agent will have a good idea of what costs are involved when it comes to rebuilding a structure and can advise you on your policy limits accordingly. In addition to risks involving physical repairs, your agent can advise you on what type of liability coverage should accompany that homeowners policy. Lastly, be sure to elect to have sewer and drain coverage included on your policy. SERVPRO of South and Northwest Grand Rapids has helped countless households recover from water damage that happened as a result of sewer and drain backup.

Life Insurance - Most families do not have enough cash in their back pocket to pay off their home if the primary bread winner were to pass unexpectedly. Life insurance is commonly overlooked by younger adults because they do not feel a sense of urgency and often do not have hefty financial obligations depending upon them. However, as a homeowner, a lot rides on the income and expertise you provide to maintaining the structure and financial well-being of any dependents. Knowing what type of life insurance policy to purchase and how much coverage is appropriate is something that a local life insurance expert can talk though with you. Consultations are typically free and you will have a better understanding of your options.

As a homeowner, you likely have some of these measures in place, but we hope that you were able to glean a valuable nugget of information that will set you up for long term success. If you have any questions involving fire, water, or mold, please give us a call at 616-662-9700. SERVPRO of South and Northwest Grand Rapids is here for you 24/7/365.

Certified: SERVPRO Cleaned – a defensive cleaning program

11/25/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of South and Northwest Grand Rapids today at  616-662-9700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Top Places To Look For Mold In Your Home

10/26/2020 (Permalink)

Mold is odorous, unsightly, and can have health effects, and it can show up very quickly. Knowing where to look and what areas are most vulnerable can help keep you a step ahead of a mold issue. 

Here are the top places to look for mold in your home:

Sinks.  Underneath any sink, whether it’s in the kitchen, the bathroom, or the garage/workshop, is the number one place to look for mold, and we don’t need to tell you why! Make a routine visit to every sink and look for a possible mold infestation on a regular basis to ensure that you aren’t caught off guard. Once mold gets started it can’t ever really be eradicated, only controlled.  

Bathroom. Most of us clean our bathrooms thoroughly at least once a week, and this is the perfect time to check for mold. Look in the least traveled areas, such as corners of the linen or storage closet, behind the toilet, and - of course - under the sink. If there have been any leaks in these places in the past, these areas are in danger until they are fully dry. If you detect a brand new leak or drip, have it corrected immediately. You can invest in a dehumidifier for your bathroom, too, and that can be a great tool in the fight against mold. 

Kitchen. This room, known as the “heart of the home,” is going to be busy throughout the day, and water is in almost constant usage here. Keep an eye out for spills and leaks and clean them up immediately to ensure that they are not attracting mold spores, which are always in our air and cannot be removed. After dishes and cooking utensils are washed and put away, make sure all counter space and flooring are completely dry as added protection against mold. 

Laundry room. This room in your home has nooks and crannies that are not cleaned as often as other areas in your home. Add to that the humidity in the air and possible unseen leaks or drips, and you have all the elements present that can encourage the possible establishment of a mold colony. Enlist help to pull the washer and dryer out from the wall regularly and make sure the areas behind them are clean, dry, and disinfected. 

Other areas to keep an eye on in your home and business: hall closets, garages, storage units, warehouses, and basement areas. 

SERVPRO of South and Northwest Grand Rapids is always here to help you with any issues related to mold; we are experts in its prevention and its remediation. Large-scale cleanups after flooding and fire are also our specialties, and we can get your home or business Certified: SERVPRO Cleaned, too. Ask us how!

Maintaining Your HVAC This Summer

8/25/2020 (Permalink)

HVAC maintenance will help your air conditioner perform at its best throughout the warmest season. Scheduling a preventative maintenance tune-up at the beginning of every change in weather will help to alleviate wear and tear and other issues that hinder the performance of your system performance.  It is recommended that you have your HVAC serviced every year, before the hotter summer months set in. 

In the middle of the summer, there are some steps you can take to maintain your HVAC, as well:

Air Filter

Check your air filter; during heavy use, your filter should be inspected every month to make sure it hasn’t gotten full of contaminants. It may need to be replaced even sooner than the recommended 3-month mark during times when use is heavy, so make sure you have the proper replacement handy. 

Air Grilles

Look over all registers and air return grilles in your home or business to make sure they haven’t become blocked or shut; this will restrict the airflow throughout your HVAC systems and this will negatively affect its performance, possibly even causing overheating.


Keep all carpets, rugs, and furniture away from vents. Take steps to ensure that vent louvers are open in the appropriate rooms; if you do decide to shut off cooling to unused areas of your home or building, never close more than 20 percent of the structure’s HVAC vents. When you find that you have several unused areas that you don’t need to cool, consider investing in a zoning system that will allow you to reduce energy waste while facilitating your HVAC system performance. 


Inspect your cooling equipment outside. Remove grass clippings and other debris that may have collected on the unit, and trim vegetation that has grown up around it. Make sure the area around your HVAC is not used for storage of outdoor furniture and other items.


Ensure that the drip pan and the condensate drain lines are clear. If these components of your HVAC system become clogged with mold or algae, condensation will not exit your home or business premises, and that can cause the cooling system to malfunction or water to back up indoors, causing water damage. Clear any clogs within the drip pan or condensate drain lines as soon as you find them, and be sure to turn off power to the system for safety before doing so. You can use a wet/dry vacuum to remove water from the drip pan or use rags to soak it up, and then follow this with cleaning the drip pan using a mild soap. 

Whenever you need help with HVAC maintenance, or if your home or business has experienced fire damage, water damage, or a mold infestation, remember that your friends here at SERVPRO of South and Northwest Grand Rapids are here to get you back to normal right away. We are able to get your premises Certified: SERVPRO Cleaned anytime!

Odor Removal In Your Apartment Complex

6/16/2020 (Permalink)

As the owner of an apartment complex, you are very familiar with the unpleasant existence of odor issues. It’s just reality that there are bound to be situations that arise to create unpleasant, and sometimes overpowering, odors when large numbers of people are living in close proximity to one another. There are lots of reasons issues of this kind arise; keep in mind that if it is a serious situation, your friends here at SERVPRO are here to help, 24/7.

Bad odors can often be dealt with by simply opening doors and windows to air out the units when those odors are caused by unpleasant cooking smells. If a tenant has had a leak or small flood in their unit and their wet carpeting is emitting an unpleasant smell, the carpet should be professionally dried and cleaned. It could require the removal and replacement of the carpeting after more extensive flooding, however - and this might inspire you to renovate the flooring in your units to faux wood or linoleum! Whatever you decide, you’ll need to get carpeting completely and thoroughly dried as soon as possible, because mold may very well appear in a damp environment.  

Sometimes an odor event is serious, and you know it is going to require professional help;  that’s where SERVPRO comes in. We are experts in deodorization, and our team receives technical training that is specifically designed to enable them to quickly identify and eliminate offensive odors by determining the conditions that are causing the issue. Many times, the problem can be removed without a trace. Our highly-trained team members are also very aware that simply masking odors or using shortcuts is not going to be sufficient when it comes to handling a serious and persistent problem.

The science of identifying and eliminating odors can be complex, so give us a call here at SERVPRO of South and Northwest Grand Rapids and let us handle it for you. We are experts when it comes to mold prevention and remediation and damage from fire or water, as well, and we’re proud to serve the homeowners and entrepreneurs of the Grand Rapids area.

How To Prevent Mold Growth In Your Bathroom

4/7/2020 (Permalink)

There is water in use in your bathroom all throughout the day, every day, so you’ll need to practice preventive measures to ensure that you don’t develop serious mold growth in this most important, and wet, room in your home. 

Your bathing area has a higher moisture level than that of most of the other rooms in your home, of course, and surfaces can easily become moldy quickly if they are damp for too long. Once mold has established a hold on an area, it will then re-establish itself even more quickly every time the humidity rises and is impossible to completely eradicate. 

To prevent mold in the first place:

  • Mold-resistant products are readily accessible at your local hardware or home goods store, and are a good choice when refreshing your bathroom, and using these products - such as paint - is a great idea for your kitchen, as well. 
  • When doing any type of major repair or renovation in the bathroom area, check with your professional to see if they can use products that contain mold-resistant ingredients, such as flooring and drywall, for example.  
  • Take care of standing water in this area of the home immediately. When cleaning the flooring, use less water than you might otherwise, and always dry countertops completely, paying special attention to cracks and crevasses. 
  • When it comes to the windows in both your bath and your home, ensure that all frames and weather stripping are in good repair in advance of wet and humid weather.
  • Check on the cabinets under the sinks and around the toilet for leaks from hoses and pipes leading to walls regularly, cleaning behind and underneath them on a regular basis; while you are completing this task take note of any dampness, rust, or puddles. 
  • Ensure your bathroom area is well-ventilated; you can always use a dehumidifier if you feel it necessary. 

Keeping mold out of your bathroom will help you to maintain a pleasant experience in your bathroom space, and your family will thank you. 

Here at SERVPRO of Northwest/South Grand Rapids, we have the experience, knowledge, and expertise to help you with any mold infestation. We are also experts when it comes to those necessary cleanup projects after both fire damage and water damage.

We are Cleaning Experts

3/19/2020 (Permalink)

Black and white picture of professional office space with translucent green virus imaged overlaid. For peace of mind in your professional work space, consider SERVPRO for #germ #cleanup.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of South and Northwest Grand Rapids, 616-662-9700


Mold Prevention Tips This Winter

1/28/2020 (Permalink)

Kicking up the heater in the coming colder months will keep you cozy and warm. Unfortunately, it also creates the perfect environment for a colony of mold. These infestations are both unsightly and unhealthy and can make life truly miserable for those who have an allergic reaction. A mold colony can also spread quickly and secretly within your walls, compromising their integrity and strength. 

Mold and its cousin, mildew, are both unpleasant and undesirable, with recognizable differences. Mildew has a flat surface and will appear powdery; it begins growing with white coloration and generally becomes yellow, brown, or black over time. Mold can be a wide range of colors and will have a fluffy appearance. The spores for both are everywhere, even in the air we breathe, and their risk increases when winter arrives due to the warmth of indoor temperatures in comparison to the outdoors. 

Their growth can be prevented, however. Here are some tips for mold prevention this winter:

  • Don’t Feed It. Mold and mildew feed on any organic material. Old bread, the rug on your kitchen floor, or wooden cupboards - it’s all a smorgasbord for these organisms. Make sure surfaces are kept clean and dry and don’t allow food to sit out and become moist and warm.
  • Keep Things Dry. Moisture condenses when it comes into contact with a colder area, so you will most likely see mold or mildew on tile grout, windowsills, and baseboards during the colder months. 
  • Be Vigilant. Once a colony establishes itself, it cannot ever be completely eradicated. Once the moisture, warmth, and food it needs are reintroduced it will simply start to grow again. 
  • Look For Leaks. Improperly sealed windows, exterior doorways, skylights, and indoor plumbing will attract mold colonies. 
  • Exhaust Fans. Keeping the air dry in kitchens, laundries, and bathrooms will help prevent mold this winter. Running these fans during times when the air is moist will do wonders. You can also use dehumidifiers in your home to prevent mold from establishing itself. Follow the established recommendations for keeping your home at the proper level of humidity for this purpose. 

SERVPRO of South and North West Grand Rapids is here to help if you experience a mold or mildew invasion this winter. Call us for more prevention tips or for mold remediation. We are experts in this area!

How To Prepare Your Home For Freezing Temperatures

11/19/2019 (Permalink)

We all know that freezing temperatures will be in Grand Rapids soon enough. None of us are fooled by the beautiful fall weather - winter will be here in just a few short weeks. If you haven't done so already, now is the time to prepare your home for freezing temperatures.

Water and storm damage from winter storms account for a large percentage of homeowner’s insurance claims, and it’s a busy time of the year for plumbers. It can be hard for local plumbing and clean-up companies to keep up with the demand.

Some home preparation ahead of time will help you avoid the costs of repairs that come from not planning ahead. There are a number of things you can do to ensure your house will not be a victim to freezing temperatures, many of which are fairly simple and easy on your wallet.

For example, one great place to start is by insulating exposed water pipes so they won't freeze when the thermometer is reading below freezing. If your pipes do crack, you also need to know how to shut off the water so that damage is minimized. It’s a good idea to make sure that family members or others in the household know how to do this, as well. 

Insulation is key and should be packed into all corners of your house - from your walls to your attics and crawl spaces. This will keep the heat inside where you need it most.

When temperatures are forecasted to fall below freezing, make sure your room temperatures are set no lower than 65 degrees. Also, open the doors beneath your sinks to circulate any warmer air there, and set your faucet to drip water overnight. A slow drip will work just fine, and it’s a simple fix that will keep pipes from freezing and bursting. 

A common oversight of many homeowners is forgetting to unhook the garden hoses. When this happens the water left in the pipes can freeze and burst inside your home. Make sure all those faucets outside are turned off!

Many of us will be traveling during the winter holidays, so if you are planning on going out of town and you anticipate a big freeze while you are away, turn off the main water valve to the house so that you don’t have a huge water cleanup project to do when you get home. 

A little prevention goes a long way and can save you a lot of money spent on energy bills, too. The team here at SERVPRO of Grand Rapids is here to help with any water damage you may experience. We are also experts at handling fire damage and mold remediation.

Cleaning Your Commercial Office Building

9/10/2019 (Permalink)

A thorough cleaning will rid your commercial office building of the dust and grime of summer, bringing a clean and refreshed feel to your workplace as well as positively impacting your business’ profitability and your workers’ productivity. Commercial cleaning is a bit different than residential cleaning since it will call for more in-depth cleaning processes and better organization. You have a lot of people, and aspects, to think of. 

Let your employees know that a cleaning process will be beginning, and inform them what that process will look like. If there are any possible interruptions in tools or workflow, you will want to let them know and get their feedback on how to handle these situations. Make sure they are aware of the cleaning products that will be used in case there are possible irritations or allergies that some may experience. Many people prefer to be exposed to more eco-friendly products these days, so that’s an option that will make everyone happy.

Provide employees with a schedule so that they know exactly what to expect as your cleaning process moves forward. If it will be necessary for them to box up any of their work items, let them know as far in advance as possible so that they can plan for the event. 

The key areas you will want to focus on include:


  • Deep-clean carpets to remove stains.
  • Move file cabinets, conference tables, desks, and other large furniture items to clean the entire floor. 
  • Clean flooring baseboards and corners with a high-powered vacuum.
  • Buff and scrub tile and concrete.
  • Consider re-finishing and re-sealing floors for a renewed appearance.
  • Look for fire hazards on the floor. Remove any floor or stairway blockages.
  • Observe tile for breaks, dents, or cracks, and consider replacing broken tile or redoing the flooring. 


  • Look for chipped paint and cracks, and decide if you need to repaint. If the cracks are large, you may want to have a professional inspect for damage.
  • Clean all windows to remove dust and marks, cleaning both outside and inside. For tall or high windows, hire a professional window cleaning service.
  • Dust and wash the drapes and blinds. This area is usually forgotten in weekly cleanings.
  • Dust ceiling corners, light fixtures, and tops of doors.


  • Clean the grout in between the tiles.
  • Sanitize and deep clean all surfaces with bleach-based products.
  • Re-caulk in areas of cracking or splitting.
  • Bleach the inside of toilet bowls. Rub the external of the toilet bowls with a sanitizing cleanser.
  • Wash the floor baseboards around toilets and urinals.
  • Wash all trash-cans.
  • Replace all toilet paper, soap, and other usables.
  • Look for signs of mold or mildew, which is more common in high-humidity environments like bathrooms. Remove any mildew immediately.

Cleaning your commercial office building can be a big job. Here at SERVPRO of South and North West Grand Rapids, we can help you get your cleaning projects done in record time. Call us today for your commercial office building needs. 

5 Ways to Prevent Water Damage In Your Commercial Building

7/2/2019 (Permalink)

Be on guard against water damage—it can happen at any time!

As a wise business owner, you know that damage prevention is always going to save you both time and money, and preventing damage from water is one of the most important prevention focuses you can have. Water damage is at the top of the list of mishaps a business can suffer from and the cleanup for this kind of event can be extensive, so today we want to share five ways to prevent water damage in your commercial building. 

  •  REGULAR MAINTENANCE. This is the number one way to prevent damage from water. Whether we are talking about the drainage areas for your entrances and your parking lots, or we are discussing leaks and floods in kitchen and bathroom areas, many times you can avoid these kinds of events through regular maintenance. Identify the areas on and around your premises that are the biggest risk, and schedule regular inspections and repairs for these areas. 
  • VIGILANCE. Instruct your workforce to say something if they see something. When an area is damp that should not be, something needs to be communicated. Additionally, when equipment that uses water, like dishwashers or commercial kitchen sinks, is not functioning properly, encourage your employees to let you know right away. 
  • WEATHER. If the weather news people are projecting a wet season, make it part of your daily routine to look around your grounds for overflowing ditches or gutters after heavy rains and storms. Take note of standing water, too. Issues like these can cause erosion and potholes, not to mention breed mosquitoes. 
  • RESTAURANTS/CAFES. If you own a restaurant or cafe, make sure the kitchen flooring is always properly taken care of to avoid water damage down the road. Closing after a long, busy evening can be stressful, but it’s not the time to cut corners when it comes to getting everything into shape for the next day. 
  • IMMEDIATE CLEANUP. If you have a flooding event, large or small, it is always going to be a good idea to get it cleaned up and dried completely as soon as possible. 

If you need help with a cleanup for water damage, large or small, here at SERVPRO of South and North West Grand Rapids we are always ready to help. You can call us at (616) 662-9700

for assistance with fire damage and mold remediation, too.